Privacy Policy
Last Updated: October 7, 2026
1. INTRODUCTION
Entity Name: Shivkus Pvt Ltd
Registered Office:
Third (3rd) Floor, No. 39/7-1, 7th Main Road, Opposite Dr. Ambedkar College Ground, Appareddy Palya, Indiranagar, Bengaluru, Karnataka – 560038, India.
Platform: Raahi Global
Website: https://raahiglobal.com
Contact Email: support@raahiglobal.com
Shivkus Pvt Ltd (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting information associated with your use of the Raahi Global website, mobile application, educational services, and related features (“Platform”).
This Privacy Policy explains what information we collect or process, how we use it, the services and third-party providers that may process information on our behalf, how we protect information, how long information may be retained, and how you can request deletion of your information.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
If you have questions or concerns regarding privacy, please contact:
2. INFORMATION WE COLLECT
We collect and process information that is reasonably necessary to provide, maintain, secure, and improve the Platform.
Depending on how you use Raahi Global, the information we may collect or process includes the following.
2.1 Personal Information
When you submit information through the Platform, we may collect:
* Name
* Email address
* Phone number
* Information voluntarily provided through registration, enquiries, support requests, or other forms
We collect only information that is reasonably necessary for the relevant functionality or service.
We do not intentionally collect sensitive personal information unless it is specifically required for a service and appropriately disclosed.
2.2 App Activity and Interactions
We may process information about how users interact with the Raahi Global application, such as:
* App screens or features accessed
* Course or learning-resource interactions
* Use of application features and tools
* Registration-related interactions
* Notification-related interactions
* Other application events necessary for understanding and improving application functionality
This information may be used for application analytics, troubleshooting, reliability, and improvement.
2.3 Crash and Diagnostic Information
The application may collect technical information related to crashes, errors, and diagnostics.
This may include information such as:
* Crash information
* Error and diagnostic information
* Application state associated with an error
* Device and technical information necessary to diagnose problems
* Installation or application-instance identifiers where applicable
This information helps us identify technical problems, improve stability, and maintain the reliability of the application.
2.4 Device and Installation Information
Depending on the services and configuration used by the application, certain device or installation identifiers may be processed.
These identifiers may be used for purposes such as:
* Application analytics
* Crash and reliability monitoring
* Notification delivery
* Security and technical troubleshooting
* Supporting application functionality
We do not use device identifiers to sell users’ personal information.
3. HOW WE USE INFORMATION
We may use collected or processed information for the following purposes:
* To provide and operate Raahi Global
* To provide access to educational content and learning resources
* To process registrations and enquiries
* To communicate with users regarding services or requests
* To provide customer support
* To send relevant application notifications
* To maintain and improve application functionality
* To understand application usage and interactions
* To diagnose crashes, errors, and technical problems
* To improve application performance and reliability
* To protect the Platform against misuse, unauthorized activity, fraud, or security incidents
* To maintain business and technical records
* To comply with applicable laws and legal obligations
* To enforce applicable terms and policies
* For other purposes disclosed at the time information is collected
4. FIREBASE AND OTHER THIRD-PARTY SERVICES
Raahi Global uses certain third-party technology and service providers to operate and maintain the Platform.
These services may process information on our behalf as necessary to provide their respective functionality.
4.1 Google Firebase
Raahi Global uses Google Firebase services for application functionality and supporting services.
Depending on the features and configuration used, Firebase services may include:
* Firebase Firestore for storing application data
* Firebase Cloud Messaging for application notifications
* Firebase Analytics for understanding application usage and interactions
* Firebase services for application reliability and diagnostics where enabled
Information processed by Firebase may include application interactions, device or installation identifiers, crash or diagnostic information, and other technical information necessary for the relevant service.
Firebase services are provided by Google and may process information in accordance with Google’s applicable terms and privacy documentation.
4.2 Render
Raahi Global may use Render as a hosting and infrastructure provider for the application’s backend services.
Information transmitted to the backend may include information necessary to process registrations, application requests, and related functionality.
Backend processing is limited to the purposes necessary to provide and maintain the relevant services.
4.3 Resend
Raahi Global may use Resend as an email delivery service for sending registration or service-related email notifications.
Information necessary to send such emails, such as a user’s name, email address, or relevant registration information, may be processed by the email delivery provider.
Resend processes information according to its applicable terms and privacy practices.
5. ANALYTICS
Raahi Global uses analytics-related functionality to understand how users interact with the application and to improve the application’s functionality, reliability, and user experience.
Analytics information may include:
* Application interactions
* Feature usage
* Application events
* Device or application-instance identifiers
* Technical information associated with application usage
Analytics information is used for application improvement, troubleshooting, reliability, and understanding general usage patterns.
Raahi Global does not sell users’ personal information.
6. ADVERTISING
Raahi Global does not currently display third-party advertisements within the application.
We do not use users’ personal information for selling or renting personal information to advertisers.
Where third-party services process identifiers or technical information for analytics or other functionality, such processing is performed for the purposes described in this Privacy Policy and the applicable service documentation.
7. NOTIFICATIONS
Raahi Global may use Firebase Cloud Messaging or similar services to deliver application notifications.
Notifications may be used for relevant learning, service, registration, or application-related information.
Users may control notification permissions through their device settings.
8. WEBSITE, COOKIES, AND EXTERNAL LINKS
The Raahi Global website may use cookies or similar technologies where necessary for:
* Essential website functionality
* Security
* Preferences
* Website performance
* Basic analytics where such analytics services are enabled
Users may control or restrict cookies through their browser settings.
The Platform may also contain links to external websites, applications, or communication services.
Examples may include external communication services such as WhatsApp or other websites linked from the Platform.
When you follow an external link, you are leaving the Raahi Global Platform. Third-party services operate under their own privacy policies and terms.
We are not responsible for the privacy practices or security practices of independent third-party services.
9. DATA SHARING AND DISCLOSURE
We do not sell or rent users’ personal information.
Information may be processed or disclosed to service providers where reasonably necessary to operate and maintain the Platform.
Such providers may include technology, hosting, database, notification, analytics, diagnostic, and email delivery providers.
Information may also be disclosed where reasonably necessary:
* To comply with applicable laws or regulations
* In response to valid legal processes or lawful requests
* To protect the security of the Platform
* To prevent fraud, misuse, or unauthorized activity
* To protect the rights, property, or safety of the Company, users, or others
* In connection with a merger, acquisition, restructuring, or similar business transaction, where permitted by applicable law
Third-party service providers receive or process only information reasonably necessary for their relevant services.
10. DATA SECURITY
We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
Depending on the service, security measures may include:
* Access controls
* Authentication and authorization controls
* Secure infrastructure
* Encrypted transmission of information
* Restricted access to stored information
* Security monitoring and technical safeguards
Information transmitted between the application and applicable online services is protected using appropriate secure communication mechanisms such as HTTPS/TLS where supported.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of information.
11. DATA RETENTION
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
* The purpose for which the information was collected
* The nature of the information
* The user’s relationship with the Platform
* Technical and operational requirements
* Legal, regulatory, accounting, or reporting requirements
* Security and fraud-prevention requirements
* The need to resolve disputes or enforce agreements
When information is no longer required for a legitimate purpose, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.
Certain information may be retained for longer where required by law or reasonably necessary to establish, exercise, or defend legal claims.
12. DATA DELETION REQUESTS
Users may request deletion of personal information associated with their use of Raahi Global.
To request deletion, contact:
Please use the subject line:
“Data Deletion Request”
Your request should include sufficient information for us to identify the relevant data or registration.
We may verify the identity or ownership of the relevant information before processing a deletion request.
After receiving and validating a deletion request, we will process the request within 30 days, subject to applicable legal, regulatory, security, fraud-prevention, or legitimate business requirements.
Deletion may include personal information associated with the user’s use of Raahi Global that is no longer required for legitimate purposes.
Certain information may be retained where necessary for:
* Legal or regulatory compliance
* Fraud prevention and security
* Resolution of disputes
* Enforcement of agreements
* Accounting or legally required records
* Establishing, exercising, or defending legal claims
Where information must be retained for these reasons, it will be retained only for the period reasonably necessary for the applicable purpose.
13. ACCOUNT AND REGISTRATION INFORMATION
Raahi Global does not currently require users to create an account through the mobile application.
Where a registration or enquiry feature is provided, information voluntarily submitted by the user may be stored and processed to provide the requested service, communicate with the user, and maintain relevant records.
If account-based functionality is introduced in the future, this Privacy Policy will be updated to explain the applicable account information, authentication, and deletion processes.
14. YOUR PRIVACY RIGHTS
Depending on the laws applicable to you, you may have rights regarding your personal information, including:
* The right to request access to personal information held about you
* The right to request correction of inaccurate information
* The right to request deletion of personal information
* The right to withdraw consent where processing is based on consent
* The right to object to certain processing
* The right to request restriction of certain processing
* The right to request information regarding applicable data transfers
* The right to lodge a complaint with an applicable data-protection authority
To exercise a privacy right, contact:
We may need to verify your identity before processing certain requests.
15. CHILDREN AND MINORS
Raahi Global does not knowingly collect personal information from children where such collection is prohibited by applicable law.
Where the Platform is used by minors or students, the Company will follow applicable requirements concerning children’s or minors’ personal information.
If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact:
We will review the request and take appropriate action in accordance with applicable law.
16. INTERNATIONAL DATA PROCESSING
Depending on the technology providers and infrastructure used by the Platform, information may be processed or stored in locations outside your state or country.
Third-party providers such as cloud, hosting, database, analytics, notification, diagnostic, and email service providers may operate infrastructure in different countries.
Where applicable, we take reasonable steps to ensure that international processing is handled in accordance with applicable data-protection requirements.
17. AUTOMATED DECISION-MAKING AND PROFILING
Raahi Global does not currently use automated decision-making or profiling that produces legal or similarly significant effects on users.
If this changes in the future, this Privacy Policy will be updated where required to explain the relevant processing and applicable user rights.
18. DEVICE PERMISSIONS
The current Raahi Global application does not require camera, microphone, or location permissions for its core functionality.
The application may request notification-related permissions or other permissions where required to provide specific functionality.
Any future feature requiring additional sensitive device permissions will be disclosed appropriately and requested through the relevant operating-system permission mechanisms.
19. ACCURACY OF INFORMATION
Users are responsible for providing accurate information when submitting information through the Platform.
Users should not provide personal information belonging to another person unless they have the necessary authorization or permission to do so.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
* Changes to our services
* Changes to the Platform
* Changes in technology
* Changes in third-party services
* Changes in our data-processing practices
* Changes in applicable laws or regulations
When material changes are made, we may provide an appropriate notice through the Platform or website where required.
The updated Privacy Policy will become effective from the date shown at the beginning of the updated policy.
We encourage users to review this page periodically.
21. CONTACT US
If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us.
Shivkus Pvt Ltd
Raahi Global
Email:
support@raahiglobal.com
Website:
https://raahiglobal.com
Registered Office:
Third (3rd) Floor, No. 39/7-1, 7th Main Road, Opposite Dr. Ambedkar College Ground, Appareddy Palya, Indiranagar, Bengaluru, Karnataka – 560038, India.
END OF PRIVACY POLICY
